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Can't set up Quicken cloud ID

When i attempt to create a Quicken Cloud ID and insert my actual email address where screen says "Your email" I get a "Registration account error"  message that says "Attempt to signup username that already exists."  I have no idea what this means or how to deal with it.  Please help.
    "Attempt to signup username that already exists."  - this message indicates that the email address you're providing has already been used to create a Cloud ID.  This can happen if you created a Cloud ID, had problems with mobile sync, and restored a backup that did not have the Cloud activated in it.
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