Quicken does not accept valid bank password

When I try to do Direct Connect, one bank does not work.  I have tried to put the correct bank password into Quicken but Quicken says it is not valid. I have confirmed with the bank's site that it is valid.  However, my bank requires letters, number and one special character for the password and Quicken seems to only allow alphanumeric and no special characters.  Any suggestions how to solve this dilemma?

Answer

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LIZZY2,

Right click on the account name in the account bar.  From the drop down menu, select Edit Account.

Go to the Online Services tab to see your account's connectivity status.  If One Step Update is activated, click the button that says Remove from One Step Update
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