Having trouble downloading credit card updates from Barclay Bank

Two days ago during a 1-step update my Barclay Bank account staring asking security challenge questions like what high school did I go to.  I correctly answered the question but it kept providing error CC-585.  I spoke with an online rep at Barclay who reset all my security challenge questions so I had to re-sign in and provide answers to the same challenge questions and change my password.  I entered the new password in the PIN vault and tried an update for the account.  Once again it asked about my high school and once again I entered the correct answer.  And, unfortunately, once again got error CC-585.  This now leads me to think this is an issue with Quicken not able to handle the challenge question properly and not with the bank.  Any comments on this?

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1 person found this helpful

I found out what my problem was in downloading transactions from Barclay.  I had lost my credit card a few months back and when I got the new one I changed the number on the account in quicken.  I now found out that it had actually started a second account in Quicken, thus there were two US Airways Mastercards trying to download.  After I found the problem, I eliminated one of the two accounts and everything worked fine.  My advice...check your account list in Quicken to make sure you don't have two accounts trying to download from BarclayCard US.
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