Problems with Quicken Technical Support - Downloading Via One-Step Update

I have been trying to get a problem with getting transactions downloaded from my credit union by way of the One-Step Update functionality solved. I am using Quicken 2012 Premier R4 ( The One-Step Update summary says that my accounts have been updated successfully, but the new transactions aren't getting downloaded. I have no problems getting transactions from other financial institutions, although the credit union I'm having problems with is the only one that uses Express Web Connect. The rest use Direct Connect. I used to have this problem in Quicken 2009 Premier, but Quicken technical support finally solved it, albeit with less rigamarole than I'm experiencing now. The problems reappeared when I "upgraded" to Quicken 2012. I use two Quicken data files, both of which have accounts with this credit union, and both have the problem of not getting new transactions downloaded.

For the record, I've tried:

(1) Deactivation/reactivation of the accounts. This works for a day, but the same old problem appears the next day.

(2) File validation/super-validation. This didn't help.

(3) Updating from the individual accounts' registers. This didn't help.

(4) Downloading directly from the credit union website. This works, but defeats the purpose of the One-Step Update, which I'd like to get functioning properly.

I've been in contact with Quicken support since Dec. 6 and I have sent them my OFX.log and CONNLOG files four times. I usually get an email saying my files are "invalid" every time I submit them. Can someone tell me how I can get cut through the bureaucracy to get the problem solved?



1 person found this helpful

I spoke with someone in the IT department at my bank. He told me that the bank has no business relationship with Intuit. Yet Intuit claims to support this bank with EWC. I also asked if there was any technical difference between how Mint obtains transactions and how Quicken does it. He said no. Mint works reliably. Quicken does not.
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