Quicken 2014 Upgrade?

I have been using Quicken since the early 1990's.  I bought Q2014 Priemier and went through the automatic conversion from Q2013.  It stalled at the "final changes".  I removed and reinstalled, it did it again, and again, and again...  I reinstalled it without coverting data and it seemed to work.  I had to reinstall Q2013 and restore prior data to get my full data useful again and restore functionality for me.  (As an aside, although I am supposed to be able to download prior versions for a number of years, I could not find where on the support site - thus it is useless.  I finally found my download of Q2013 from last year in my computer backup files.)

(1)  How do I make Q2014 work?  I see from others on this forum that Q2014 seems buggy.  When will you cure the bugs?

(2)  Lacking a solution for (1) above, how do I get my money back?

(3)  Why does Quicken require the removal of prior versions before it will install the new version?  This is not necessary.  Why does Quicken not allow the creation of a folder in the Quicken folder for data by the user?  This is not necessary.  

I feel I have been orphaned as the newest version does not seem to work and I have wasted my money.  Each year, Quicken seems to loose a little more stability and consistency.  I am very disappointed in what used to be a good product.  Your design team should be reorganized and more focused on customer needs rather than control.

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