what is quicken vault-??how do i find it

what do I have to do to connect to one of my financial institutions. Thing called Quicken " Vault" keeps telling me my password is incorrect. are they looking for a password that I might have
used five years ago?I called their phone and hung on for one and a half hours


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Not quite sure when this problem is occurring from your post but if by "Quicken Vault", you mean "Password Vault" it can be found in Tools>Password Vault.  

The Password Vault itself requires a password to be entered when you do an online or one-step update.  If you enter an incorrect vault password, then it asks you for individual passwords for each account you have setup for online transactions.

Sometimes I would change a PW on a bank's website and forget to change it in Quicken and that throws an error, whether or not you use Password Vault.   I happen to use Password Vault to store all of my online login credentials and that is very helpful in doing One-Step-Updates. 

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