Can't register Quicken 2014

I cannot register Quicken 2014 on Windows XP. 

The error message I get is "Unknown error. Please try to log on later." 

Spent an hour with Quick tech support in chat, have installed the mondo update, and the update today.  Unchecked TLS 1.0 in IE (though Firefox is my browser).  Tried to register in safe mode - Quicken goes away completely. 

I am stymied and frustrated.  I've been a Quicken user for several years and this is the first real problem I've had.  Any help would be appreciated!


1 person found this helpful

It's not TLS 1.0, it's TLS 1.2 for systems that have IE 10 installed on them. You don't advise if you also Reset Defaults in the Internet Options > Advanced Tab, but that should be done in addition to Disable TLS 1.2 - source:

Safemode is insufficient - you would need to use Safemode with Networking to have internet access necessary to register the program.

It may have nothing to do with firewall, but could be an aggressive anti-spam/anti-malware filter, cached browser pages, incorrect or stringent Internet Options settings, or even a filtering ISP that prevents certain levels of access (much the same as Parental Controls).

If you're attempting to use an existing user ID, try using the Create New to see if you get better results.

Chat Support would be insufficient for trying to resolve this, as many troubleshooting steps can require you to either reboot your computer or restart it in a different start up mode. Phone Support would be your best assistance.
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Quicken Tamara , Quicken Beta Manager

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