Sync problems with Quicken 2014?

I upgraded to Quicken 2014 with the hope that the Sync to the Cloud had been fixed -not! Everything appeared to be correct until today and the duplicate split entry problem came up on a transaction when I tried to accept a matched download. Quicken identified splits that did not have a category entry. There where duplicate splits which made that transaction correct but the total for that category was in error and it was a tax related item. I generated a report for entries that did not have a category entered and was able to fix the errors.  I unlinked from the cloud and will not try again until I do not see questions about Sync. Has anyone been able to use sync without errors?
Default user avatars original d5efadcf497ea7b3d86c6f8d148d66633a29ce78fa8391af628adf32d9989354
Options Edit Ask for details Archive

Answer

4 people found this helpful

So, been an Intuit customer for over 10 years I believe.  Quicken, Quickbooks, TurboTax. I really don't know why since over the last few years I have not been able to install without problems or use the programs as advertised.  Was using Quicken 2011 and was dealing with the by now familiar quirks around things that didn't quite work right.  Decided to upgrade to 2014 primarily for mobile.  What the hell was I thinking.  Right out of the box I am receiving the server side error when I try to use the mobile features. The very feature I was hoping to use. I guess I should have read the many posts about this problem going back at least to Quicken 2013 and some well over a year old.  I have yet to find one which was closed out with a positive result. I have spoken with customer support, sent in my logs as requested and am waiting. And of course no acknowledgement of the submission. Unfortunately, I am also getting more and more frustrated.  Some responses to this problem on these forums suggest that the problem is quite variable with no common issue to fix it overall.  I am not a programmer, but from a systems point of view this is frightening.  Multiple issues with multiple causes with the same result says the system is unstable and poorly cludged together.  This is particularly alarming since this was an issue in the previous version and it has been carried over to this version.  And I have not had problems in any way like this (or the ones I have had with other Intuit products) from the hundreds of software programs I have used over the years. Well, I believe I have a 60 day satisfaction guarantee, so if it is not fixed by then, back it goes and the tweets, Facebook posts and complaint site postings will begin.
Was this answer helpful? Yes No
2 additional answers

No answers have been posted

More Actions

People come to Quicken Community for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Do you still have a question?

Ask your question to the community. Most questions get a response in about a day.

Post your question to the community or contact us