Setting up new HSBC account - fails

Greetings, I've read through all the notes about HSBC of recent times and am still having trouble setting up an account for HSBC direct.

I enter my username/pw and am then prompted for a security key

I enter my security key, and am then told Oops, there is a connection problem Error cc-502
Quicken cant add this account because the HSBC Bank USA website is temporarily unavailable
Please try again in a few hours.

I can log in fine with these creds on the actual website.  Is there any hope of getting this to work?  I will consider a bank move if I have to but would prefer to exhaust my options first.


2 people found this helpful

HSBC changed it's login page and credentials on roughly 10/15/2013, thus breaking the Quicken connection.  Quicken will need to update the software to address this change.  From past experience this can take anywhere from a week to a few months.  I've already submitted a ticket but perhaps they will give it more priority if more tickets are opened.  This info applies to Quicken 2013, but assume they update the banking links in 2012 still.

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