Setting up new HSBC account - fails

Greetings, I've read through all the notes about HSBC of recent times and am still having trouble setting up an account for HSBC direct.

I enter my username/pw and am then prompted for a security key

I enter my security key, and am then told Oops, there is a connection problem Error cc-502
Quicken cant add this account because the HSBC Bank USA website is temporarily unavailable
Please try again in a few hours.

I can log in fine with these creds on the actual website.  Is there any hope of getting this to work?  I will consider a bank move if I have to but would prefer to exhaust my options first.

Answer

2 people found this helpful

HSBC changed it's login page and credentials on roughly 10/15/2013, thus breaking the Quicken connection.  Quicken will need to update the software to address this change.  From past experience this can take anywhere from a week to a few months.  I've already submitted a ticket but perhaps they will give it more priority if more tickets are opened.  This info applies to Quicken 2013, but assume they update the banking links in 2012 still.

Regards
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