Upgrade to Quicken Mobile 2014 Crashed - How to Reset it?

When I installed Quicken 2014 Deluxe, Quicken asked me to upgrade the Cloud data.  Quicken told me to sign in with my Quicken 2013 Cloud ID and Quicken 2013 Cloud password.  During the conversion, the Quicken crashed midway through and closed.

Now, when I try to upgrade the Cloud data, Quicken asks me for my Quicken 2013 Clould Password.  Quicken says that I entered the wrong password.  See attachment, "Screenshot 1 - Incorrect Password".

I then hit "Forgot your 2013 password?".  When I do, Quicken prompts me for my zip code and then tells me that Quicken will email me to my correct email address.  Quicken is supposed to email me with an "Access code".  However, no email is forthcoming.

Any assistance would be greatly appreciated.
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