Quicken home and business 2004 crashes after clicking backup


For the past week now I have been wrestling with Quicken 2004 on my company's server (Microsoft server 2003) in a vain attempt to correct what appears to be a problem that is occurring for no reason at all.

After working on the data file for an hour or so, the employee will click backup and close the program. Upon closing or Reopening of QuickenCashbooks Home and Business 2004, quicken will sometimes display the following error:

"Quicken has encountered an unexpected problem and needs to close. Please restart your computer before opening quicken again."

The file has been sent to Reckon for reconstruction, which fixed a smaller issue with a "phantom" account and 27 missing transactions, so the file validate function reveals no errors to speak of, and Reckon have not yet provided a solution.

The file size is 39mb and at present the employee is trying to purge the file as he believes this will make the file size smaller and fix the problem, but I believe, seeing as I have tried and restored many backed up copies of the file, that it is almost like a ticking fuse, something that shuts off at a certain time for some unknown reason.

I have tried installing quicken clean on a windows 2007 computer and it yielded the same error.

I have tried restoring backups and it yielded the same error.

I have tried almost everything, does anyone have any thoughts?


To my knowledge, none of the regular responders here use a non-US version of Quicken; so, to the extent that your problem has anything to do with the non-US characteristics of your product, we're not likely to have many insights.

Part of your problem description confused me. I don't understand what a backup (the act of backing up) has to do with the file that was backed up. 

If there is a problem with your regular data file, that problem should have been apparent, whether you did a backup of the file or not. Unless you were backing up, then opening the backup file ... which is a no-no.

It's also not clear whether you can process normally after getting the error message and rebooting. Have you attempted to determine whether the data is correct? Whether Quicken can produce correct displays, reports, etc.? Do you have the correct number of accounts, with the correct names, correct number of transactions, correct total "dollar" amount of debits and credits in each account?

As I recall, having a "phantom account" is a sign of file corruption ... corruption which can reach the point of making the file unusable.

I can't tell from your post how many backups you keep; but, if you have them, I would investigate older backups - specifically backups made before the first occurrence of the problem.

Also what happens when backing up to the local hard drive?

[And if you reinstalled Quicken, you should insure you then updated to the most current release of Quicken (which is likely not the same as the most current release for other country versions).]
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NoWayJose , Q2014 RPM
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