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PDF Printer: "Printer not activated, error code -20"

Ok, so, I bought Quicken 2006 Deluxe, and installed it. I was very excited about the PDF Printer add-on that came with it.As soon as I went to use it, I got the following error:&quot_Printer not activated, error code -20&quot_I went into the printer properties, and see the component is actually made by Amyuni, Inc. It has an option to &quot_activate&quot_ the product, and if you click it, there is no license infomration filled in. I can only assume something was left out of the installer.I can reproduce the error from ANY application, and even generate it by clicking &quot_Print Test Page&quot_ in the printer properties screen.I tried uninstalling/reinstalling. I even installed it on a brand new laptop and tested it there, same problem.I first tried Quicken's online chat support. I had to first prove to him that Quicken really did make a PDF printer. He kept explaining to me they don't support 3rd party products. *sigh*  I finally sent him a link to the info of &quot_What's New in Quicken 2006!&quot_ and then he attempted to help me. He wanted me to repeat the steps I already had done. I did, of course to no avail.I gave up and called, thinking perhaps that was a higher level tech support. *sigh*I was first told they don't support 3rd party programs. I explained it was THEIR product. After much explaining, they wanted me to make new data files for Quciken (*sigh* I did), and tried uninstalling/reinstalling, AGAIN, I did. No luck. They never would escalate me, just wanted me to keep trying things. They didn't even know who Amyuni was, or couldn't understand taht the Quicken PDF Printer really isn't part of Quicken, but....Anyway...I'm out of ideas to try, any suggestions? :(
    > Ok, so, I bought Quicken 2006 Deluxe, and installed> it. I was very excited about the PDF Printer add-on> that came with it.> > As soon as I went to use it, I got the following> error:> > "Printer not activated, error code -20"> > I went into the printer properties, and see the> component is actually made by Amyuni, Inc. It has an> option to "activate" the product, and if you click> it, there is no license infomration filled in. I can> only assume something was left out of the installer.> > I can reproduce the error from ANY application, and> even generate it by clicking "Print Test Page" in the> printer properties screen.> > I tried uninstalling/reinstalling. I even installed> it on a brand new laptop and tested it there, same> problem.> > I first tried Quicken's online chat support. I had to> first prove to him that Quicken really did make a PDF> printer. He kept explaining to me they don't support> 3rd party products. *sigh*  I finally sent him a link> to the info of "What's New in Quicken 2006!" and then> he attempted to help me. He wanted me to repeat the> steps I already had done. I did, of course to no> avail.> > I gave up and called, thinking perhaps that was a> higher level tech support. *sigh*> > I was first told they don't support 3rd party> programs. I explained it was THEIR product. After> much explaining, they wanted me to make new data> files for Quciken (*sigh* I did), and tried> uninstalling/reinstalling, AGAIN, I did. No luck.> They never would escalate me, just wanted me to keep> trying things. They didn't even know who Amyuni was,> or couldn't understand taht the Quicken PDF Printer> really isn't part of Quicken, but....> > Anyway...> > I'm out of ideas to try, any suggestions? :(Try right-clicking on the printer in Control Panel, then click "Ports", then select "FILE Print to File".--John PollardPlease post questions in the forums, not via email.
      No go. That does nothing but prompt for a file name prior to the error box. The basic problem is the installer didn't "register" the 3rd party component they install. I contacted Amyuni, they said Intuit needs to address it, but the problem was the installer isn't registering the piece like it should.
        > No go. That does nothing but prompt for a file name> prior to the error box. > The basic problem is the installer didn't "register"> the 3rd party component they install. I contacted> Amyuni, they said Intuit needs to address it, but the> problem was the installer isn't registering the piece> like it should.Just an FYI_ I think you are in a minority.  It works fine for me and you are the first to report this either in these forums or the Quicken newsgroup.  I would look for something unique to your installation/environment.--John PollardPlease post questions in the forums, not via email.
          I have no advice for you right now, but I think you are barking up the wrong tree. Enclosed a set of screen captures that show my printer properties and the license box. Note that it is empty also. I just tested it and my PDF printer does work. Perhaps call again and don't mention Ayumi (clear up that confusion).
            I have the Exact same issue. Their is nothing "wrong" with the install as this using a new Dell Inspiron 9300 with XP Media Center Edition 2005 and I bought Quicken 2006 Deluxe yesterday and it installed perfect (NO Errors during the Windows Installer process) The user above is correct there seems to be an issue with their install script not registering the 3rd party component. If I had a user id/key I could activate it manually but this is not the case as it should have been activated or pre-activated using the installshield script. It could possibly work fine on some configurations or possibly an upgrade from a previous edition but this is a new PC with a clean install of XP Media Center 2005 all the updates and virus scan disabled to stop script blocking and it doesn't work using a fresh install of Quicken 2006 Deluxe.
              > I have the Exact same issue. Their is nothing "wrong"> with the install as this using a new Dell Inspiron> 9300 with XP Media Center Edition 2005 and I bought> Quicken 2006 Deluxe yesterday and it installed> perfect (NO Errors during the Windows Installer> process) > > The user above is correct there seems to be an issue> with their install script not registering the 3rd> party component. If I had a user id/key I could> activate it manually but this is not the case as it> should have been activated or pre-activated using the> installshield script. You, my dear sir, are confusing registering software with the manufacturer and registering software components with the operating system. Registering software with the manufacturer requires a user id/key combination. Sometimes this also unlocks software to function.Registering a component with the operating system requires some arcane incantation of a secret code that only a select few understand.> > It could possibly work fine on some configurations or> possibly an upgrade from a previous edition but this> is a new PC with a clean install of XP Media Center> 2005 all the updates and virus scan disabled to stop> script blocking and it doesn't work using a fresh> install of Quicken 2006 Deluxe.I suggest you call the Tech support line, they will help with new install problems free of charge.--____________________MikeBPlease ask questions in the Forums and not by email.
                > It could possibly work fine on some configurations or> possibly an upgrade from a previous edition but this> is a new PC with a clean install of XP Media Center> 2005 all the updates and virus scan disabled to stop> script blocking and it doesn't work using a fresh> install of Quicken 2006 Deluxe.I haven't seen this error before.  I'll do some checking and see if we have an issue with XP Media Center and the PDF driver.--StevePlease post all comments in the forums.  I will not reply to email submission.Message was edited by Quicken Steve at Aug 17, 2005 12:43 PM
                  Well to give you an update I uninstalled Quicken 2006 and did a reinstall and arrived at the same end result. I then proceeded to do the same install on another Windows XP Pro SP2 laptop (non Media Center) that is new purchase as well. It is a Dell Latitude D810. I did this just to see if it would register the driver and it did not. I am not too concerned based on the looks of the driver it is very primitive compared to pdfFactory Pro from FinePrint which I use most of the time anyways. It is just disconcerting to purchase a product and to some a major feature not work.
                    Just tried my Quicken PDF printer and have same problem as Eurisko.  Tried John's trick and ran through the Printer Troubleshooter.  No luck.Am using a Dell Dimension with XP Pro (no media center).Anyone else with Dell having this problem?--Gene
                      I am not sure if this helps, but I received this message also.  However, I am now receiving a message that ends with -30 instead.  I'm not sure if the others are experiencing this issue the same that I am.  If I go into Quicken and run the report and do the export to PDF, it works fine.  I am able to specify the file name and it creates a PDF.  I get the error when I just try to print to the PDF printer.  Can anyone else just print to the PDF printer, like from Word? Maybe you can only use it through the export in Quicken?
                        From the Report View you see two options:  1.  Export Data   Select "Report to PDF Format" Specify File Name and location.  You will save a PDF file which you can print with Adobe Reader.  2.  Click Print Icon.  Select PDF printer. Same result as above.I believe this is intended behavior for the program.With either of the above methods, while at the "Print" window, click on properties.  At the bottom of the page you will see http://www.amyuni.comIf you go to that page you will find a paragraph which reads "   AMYUNI PDF CONVERTER  Our Amyuni PDF Converter allows you to create a PDF document from any application running under the Windows? operating system. It can be installed on your system like any standard printer. Instead of printing to your standard printer, you will just select our printer. A file will be generated for you which you can transmit over the Intranet, Internet or view with the Amyuni PDF Creator or the free Adobe Acrobat? Reader.  I printed the file by right click on the file, "print" .  I have Adobe Reader 7 (free from Adobe) installed_ don't know about earlier versions.I got no errors.  I haven't checked the Intuit Knowledge Base since earlier in this thread, so don't know whether error -20 and -30 are there.  Will watch thread for additional problems with those error codes.--Gene
                          I believe the Quicken PDF Printer is designed to only export the reports to a PDF format.  From what I read about this printer driver, is that the license key is passed to the printer at the time of the print job programmatically.  In this case,  if you want to print to that device,  you would have to purchase a license key of your own.  I could be wrong,  it wouldn't be the first time. Personally,  I use a free application called CutePDF  (available at http://www.cutepdf.com ).  In fact, that is my standard file format for transaction attachments.  Just my 2 cents,  because that's all I have!
                            I have also run into this problem with no effective help from Quicken to resolve this problem. This problem seems to more evident in Windows XP 64. I am not sure anyone in quicken will pay attention to this post. After all very few people who use  Xp64 will complain about it. If anyone can help, it will be greatly appreciated.
                              I use XP Professional, but I'm curious about whether you tried the method shown in my Sep 2nd post in this thread?--Gene
                                I have installed Quicken 2006 several times and still cannot print anything.  The pdf printer never gets installed. When I try to print checks using my regular printer I get that error message pdf printer not installed and that Quicken must close. When I go to the pdf installer the dos box pops up but never gets installed.  I am using XP Pro and logged in as administrator.  Went back to 2005.
                                  Thanks for your suggestion. I think I have to pay for downloading PDF converter. Since I am not sure it will work I will not try it. Thanks anyway. I hope quicken will show similar care for its customers.
                                    I'm posting a link to another discussion thread where user hneuwirth posted what might be a clue to this problem. Apparently it is possible to have older Amyuni printer drivers on the system which then confounds the Quicken install process. <url=http://www.quickenforums.com/thread.jspa?forumID=1003&threadID=500000532&messageID=600017150&start=-1#600017150>Link to other thread</url>The correction might be as simple as to uninstall the older printer drivers or software packages that installed the older drivers before installing Quicken 2006, or it might be as complex as having to do some registry editing.--____________________MikeBPlease ask questions in the Forums and not by email.
                                      > Just an FYI_ I think you are in a minority.  It works> fine for me and you are the first to report this> either in these forums or the Quicken newsgroup.  I> would look for something unique to your> installation/environment.> --> John Pollard> Please post questions in the forums, not via email.I'm in that minority too but Intuit definitely has a problem with the Amyuni PDF driver. The driver won't install on my XP Pro machine, and therefore I can not print checks/reports from version 6. (I'm actually getting a different error message asking that I "restore" the PDFdriver using a batch file command, but it never works...)I've never had a problem with any of the Quicken versions but this one has me stumped. What's more is none of the Quicken support staff seem to have a handle on this on yet either. There must be more Dell boxes experiencing the problem becuase the support rep asked if I had a Dell machine...no Gateway.I've tried so many fixes I wouldn't bore you with them. I got so frustrated that I've reinstalled version 5 until a fix comes out for this thing. I'm sure it will be some simple fix but it's been a real hassel for me.Message was edited by kefisher at Sep 15, 2005 7:13 PMMessage was edited by kefisher at Sep 15, 2005 7:18 PM
                                        > > Just an FYI_ I think you are in a minority.  It> works> > fine for me and you are the first to report this> > either in these forums or the Quicken newsgroup.>  I> > would look for something unique to your> > installation/environment.> > --> > John Pollard> > Please post questions in the forums, not via> email.> > I'm in that minority too but Intuit definitely has a> problem with the Amyuni PDF driver. > > The driver won't install on my XP Pro machine, and> therefore I can not print checks/reports from version> 6. (I'm actually getting a different error message> asking that I "restore" the PDFdriver using a batch> file command, but it never works...)> > I've never had a problem with any of the Quicken> versions but this one has me stumped. What's more is> none of the Quicken support staff seem to have a> handle on this on yet either. There must be more Dell> boxes experiencing the problem becuase the support> rep asked if I had a Dell machine...no Gateway.> > I've tried so many fixes I wouldn't bore you with> them. I got so frustrated that I've reinstalled> version 5 until a fix comes out for this thing. > > I'm sure it will be some simple fix but it's been a> real hassel for me.Did you search these forums for this subject?  It pays to search before posting.  At least one person posted a solution that worked for him.Most folks seem to think one search attempt should suffice_ but sometimes it takes some diligence.  For starters, try Searching all forums for "Amyuni".--John PollardPlease post questions in the forums, not via email.
                                          > > I'm in that minority too but Intuit definitely has> a> > problem with the Amyuni PDF driver. > > > > The driver won't install on my XP Pro machine, and> > therefore I can not print checks/reports from> version> > 6. (I'm actually getting a different error message> > asking that I "restore" the PDFdriver using a> batch> > file command, but it never works...)> > > > I've never had a problem with any of the Quicken> > versions but this one has me stumped. What's more> is> > none of the Quicken support staff seem to have a> > handle on this on yet either. There must be more> Dell> > boxes experiencing the problem becuase the support> > rep asked if I had a Dell machine...no Gateway.> > > > I've tried so many fixes I wouldn't bore you with> > them. I got so frustrated that I've reinstalled> > version 5 until a fix comes out for this thing. > > > > I'm sure it will be some simple fix but it's been> a> > real hassel for me.> > Did you search these forums for this subject?  It> pays to search before posting.  At least one person> posted a solution that worked for him.> > Most folks seem to think one search attempt should> suffice_ but sometimes it takes some diligence.  For> starters, try Searching all forums for "Amyuni".> --> John Pollard> Please post questions in the forums, not via email.kefisher does not appear to actually receive the Error Code -20/-30.kefisher, is the error you are receiving the error in the attached image?
                                            Yes sir, this is the message.
                                              Maybe I could explain the problem to you,and then you could tell me, how to fix it...OK?
                                                Maybe John you can post some answers instead of you remarks that serve no purpose.  Some of us are having problems.  I cannot get the pdf printer to install.  I cannot even print on my regular printer.  Quicken says it has to close and I have tried everything.  Now I went back to 2005.  Running XP Pro.
                                                  > Maybe John you can post some answers instead of you> remarks that serve no purpose.  Care to explain this?> Some of us are having> problems.  I cannot get the pdf printer to install.> I cannot even print on my regular printer.  Quicken> n says it has to close and I have tried everything.>  Now I went back to 2005.  Running XP Pro.--John PollardPlease post questions in the forums, not via email.
                                                    This is regarding Error Code -20/-30:> I can reproduce the error from ANY application, and> even generate it by clicking "Print Test Page" in the> printer properties screen.The PDF driver included is only going to work with Quicken.    You will always receive the Error Code -20/-30 if you try to print to this driver outside of the Quicken software.--Remember that, to help others trying to answer your question, you should visit the "User Preferences" link at the top middle of any forum page, and visit the "My Profile" link, and fll out the form.This is a User-to-User community forum. If you came for help, please have a look around and see if maybe you have the answer that might be able to help someone else while you wait for your answer. :)
                                                      > Maybe I could explain the problem to you,> and then you could tell me, how to fix it...> OK?:pkefisher,Please try the fix at:http://www.quickenforums.com/thread.jspa?threadID=600003470<url=http://www.quickenforums.com/thread.jspa?threadID=600003470>http://www.quickenforums.com/thread.jspa?threadID=600003470</url>--Remember that, to help others trying to answer your question, you should visit the "User Preferences" link at the top middle of any forum page, and visit the "My Profile" link, and fll out the form.This is a User-to-User community forum. If you came for help, please have a look around and see if maybe you have the answer that might be able to help someone else while you wait for your answer. :)Message was edited by Quicken Antonio at Sep 22, 2005 9:42 AM
                                                        > I'm out of ideas to try, any suggestions? :(Try this:1) Open Quicken2) Go to File > Printer Setup > For Printing Checks/Reports/Invoices** (all of them)Make sure that none of them are set to Quicken PDF Printer, on all items, reports, checks, invoices.**3) Exit Quicken4) Delete the Quicken PDF Printer from the Printers folder5) Open the folder C:Program FilesQuickenPDFDrv (or wherever Quicken is currently installed)6) Doubleclick the restorePDFDriver.bat file (a black window will open and close - that is how you know it is done, it closes)7) Check for the Quicken PDF Printer in the printers folder.8) Open Quicken and go to File > Printer Setup > Select what you want to convert to PDF, reports/checks/invoices9) Set to Quicken PDF Printer10) Try to print that - does it work?**Invoices printing is a feature of Quicken Premier Home and Business, and will not appear in Dlx, or Basic.--Remember that, to help others trying to answer your question, you should visit the "User Preferences" link at the top middle of any forum page, and visit the "My Profile" link, and fll out the form.This is a User-to-User community forum. If you came for help, please have a look around and see if maybe you have the answer that might be able to help someone else while you wait for your answer. :)Message was edited by Quicken Antonio at Sep 22, 2005 1:23 PMMessage was edited by Quicken Antonio at Sep 22, 2005 1:35 PM
                                                          Does anyone know if the resent update fixed these printer problems??
                                                            The release notes for the update are posted:<url=http://web.intuit.com/support/quicken/updates/release_notes/2006_r2_notes.html>http://web.intuit.com/support/quicken/updates/release_notes/2006_r2_notes.html</url>Are you receiving the error code -20/-30?--Remember that, to help others trying to answer your question, you should visit the "User Preferences" link at the top middle of any forum page, and visit the "My Profile" link, and fll out the form.This is a User-to-User community forum. If you came for help, please have a look around and see if maybe you have the answer that might be able to help someone else while you wait for your answer. :)Intuit Employee's using the forum can be identified by the name "Quicken " followed by a red Q.  Unless a poster has the above requirements they are not an Intuit employee.
                                                              Still cannot find an answer the printer problem.  What was corrected in R1.  I went back to Q2005 and don't want to use Q2006 if I cannot print anything and it wants to close when I do.
                                                                The bug relating to installation of the PDF Converter is not a Quicken bug, it is a Windows bug.  A broken path in Windows Environment Variables with a trailing space.I wrote a workaround, which can be found in our frequently asked question documents, and is referred to on another thread at <url=http://www.quickenforums.com/thread.jspa?threadID=600003470&messageID=600019562>http://www.quickenforums.com/thread.jspa?threadID=600003470&messageID=600019562</url>--Remember that, to help others trying to answer your question, you should visit the "User Preferences" link at the top middle of any forum page, and visit the "My Profile" link, and fll out the form.This is a User-to-User community forum. If you came for help, please have a look around and see if maybe you have the answer that might be able to help someone else while you wait for your answer. :)Intuit Employee's using the forum can be identified by the name "Quicken " followed by a red Q.  Unless a poster has the above requirements they are not an Intuit employee.
                                                                  I've updated to the third update, and I still can't print in 2006.  I've tried everything I've found anywhere in the forum, but I can't print and I get the batch file to work (per an earlier post).
                                                                    Antonio I have tried your suggestion but I receive a Windows erro when I try to run the install for the PDF printer. Any further suggestions?Thanks
                                                                      Well I finally managed to install the Quicken pdf printer and thereby can now print. After attempting multiple reinstalls without success and manual installs of the pdf printer as discussed above, I removed all four printers and drivers from my system.I then reinstalled Quicken and the Quicken Printer PDF driver installed for the first time.I then reinstalled all four printers.