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Why does one-step update keep asking for passwords to Pentagon Federal accounts?

About every 3rd time (once per week on average) when I do one-step update with Quicken 2013 Deluxe, it completes the update on all of my accounts, but then asks me, 1 by 1, what the password is to each of my Pentagon Federal Credit Union accounts.  Each time it takes 30-60 seconds, and then there's a "success!" flag, then I move onto the next error.  It's the same password for all of the accounts and it hasn't changed.  A week later it will make me jump through these hoops all over again.

It's really gotten frustrating.  I have no problems with any other financial institutions, so why is there a problem with Pentagon Federal Credit Union accounts and one-step update?
    Looks like this issue has been reported just recently for another user.  https://qlc.intuit.com/questions/177739-pentagon-federal

    As that user did, you'll probably have to take your issue over to Quicken Support ... it's more than the SuperUsers (all volunteers) can handle.  https://quicken.custhelp.com/app/contact/plvl1/94

    db
    • Alright I'll try that.  Thanks!
    • FYI, after about 30 min on their chat, the furthest we got was deactivating and reactivating online transactions-- which I had done several times already while I troubleshot this issue myself.  The next step she suggested was bringing up a backup file to do it all over again, and I just don't have all afternoon to guess-troubleshoot over chat.  Hopefully someone will figure this out later.

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