HSBC downloads to Quicken

I just received the following email about HSBC discontinuing download access utilizing Quicken. Is there anyway around this?

Subject:
Change to Internet Banking Service
Date:
05/10/2013
Dear Valued Customer, At HSBC Bank USA, N.A. (HSBC), we are committed to keeping you informed about updates to our products and services. Currently, we offer an online service that allows customers to download their transactions and account information from HSBC's Personal Internet Banking to either the Quicken® or Microsoft™ Money financial software programs. Beginning June 24, 2013 the 'Download a File' feature for these programs will no longer be available. As a result, we have updated our Terms and Conditions for Personal Internet Banking to reflect this change. We apologize for any inconvenience this may cause you. As an alternative, HSBC's EasyView service can be used to download your account information into a spreadsheet format allowing you to import that information into Quicken® or Microsoft™ Money. This complimentary service brings virtually all your personal online account information together and presents it to you on a single summary page. You can view your HSBC accounts as well as your other online accounts, including those from other banks, investment firms and more. Registration is easy and can be completed by simply logging on to HSBC's Personal Internet Banking and selecting EasyView from the left side navigation. Should you have any questions, please contact our Customer Relationship Center, available from 7:00 am to midnight ET at 1.800.975.HSBC (4722). If you are calling from outside the US, please call us collect at 1.716.841.7212. You may also contact us by using our secured 'BankMail' feature on the left hand side of your Personal Internet Banking menu. Thank you for choosing HSBC for your financial needs. Sincerely, HSBC Customer Experience Team Deposit products offered in U.S. by HSBC Bank USA, N.A. Member FDIC. © 2013 Intuit, Inc. All rights reserved. Intuit and Quicken are registered trademarks of Intuit, Inc. Microsoft, Encarta, MSN, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. © HSBC Bank USA, N.A. 2013. All Rights Reserved. Member FDIC

Answer

7 people found this helpful

I sent inquiry to HSBC to follow up:

Here's the discussion I've had with HSBC so far...

HSBC:  

Re: Change to Internet Banking Service

Thank you for contacting HSBC Bank USA, N.A. We understand the importance of your message with regard to the demise of Quicken and Microsoft Money from your Personal Internet Banking service. We had provided this service to our customers as a convenience of downloading the transactions. However, we have received feedback that this service has not been utilized by many of our customers. As such, HSBC has made a decision to remove this feature from the Personal Internet Banking service. Beginning June 24, 2013, the 'Download a File' feature for these programs will no longer be available. Please be assured that you are able to download the transactions of your existing accounts via EasyView offered via online access. We currently offer an EasyView service which brings together all your online accounts in one place to give you a consolidated view. With EasyView you can view your HSBC accounts as well as accounts you have from other banks, credit card companies, investment firms online shopping sources, travel information, news sources, e-mail and more. You can view transactions, balances, set up alerts and payment reminders, categorize your account types, generate spending and expense reports, and calculate net worth for all your assets. Please be assured that registration to this service is easy and can be completed by simply logging on to HSBC's Personal Internet Banking and selecting EasyView from the left side navigation.


My Reply:

RE: Re: Change to Internet Banking Service

I'm so unhappy about this that I've begun the difficult process of transitioning to a new account with one of your competitors. I'm hoping I will have all of the direct deposit links changed by the time your download service ends. I understand you've made a calculation- probably to save a few extra pennies for your shareholders- that it is not important to support customers who rely on financial management software, but I think this is a mistake for a number of reasons. The most critical is that it goes against an important value: That we should be promoting the responsible management of finances, and encouraging the use of tools to do this effectively. This sends exactly the wrong message from a financial institution to its customers about this important principle. That you would lead the charge and be the first financial institution in the United States to drop support for this important software is egregious. I in no way, shape or form want to bank with an institution that does that.
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