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"Sorry. We encountered an error. (It's not your fault.)".

Home & Business 2011 Release R (20.1.8.6)
Running Dell PC Windows 7  i.e. 10

I changed the password on some of the bank accounts but when I went into Quicken to change these I get this error message.  "Sorry. We encountered an error. (It's not your fault.)".

This has been happening for well over a month.  I now have to manually update 1/2 of my accounts.

Huntington National Bank - Checking  (Savings is updating)
ING Direct (Capitol 360)
Home Depot
Lowes
PNC
  • I have reset the passwords numerous times. I have not been able to download any transactions since November 2012. Keep getting the same error, (getting a message
    Sorry we encountered an error (it's not your fault)
    Quicken is having trouble connecting to BossierFCU.org
Are you following these instructions from the help file? [see attachment]

You were not clear about whether you are changing the password in the Vault or while trying to connect direct and entering the new password when prompted because you do not keep them in the vault.  

Look up that help topic on your machine, you have other options too, one of which is to just delete the vault and start a new one.
change_pw.png
  • I have reset the passwords numerous times. I have not been able to download any transactions since November 2012. Keep getting the same error, (getting a message
    Sorry we encountered an error (it's not your fault)
    Quicken is having trouble connecting to BossierFCU.org

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