"Sorry. We encountered an error. (It's not your fault.)".

Home & Business 2011 Release R (20.1.8.6)
Running Dell PC Windows 7  i.e. 10

I changed the password on some of the bank accounts but when I went into Quicken to change these I get this error message.  "Sorry. We encountered an error. (It's not your fault.)".

This has been happening for well over a month.  I now have to manually update 1/2 of my accounts.

Huntington National Bank - Checking  (Savings is updating)
ING Direct (Capitol 360)
Home Depot
Lowes
PNC
Default user avatars original d5efadcf497ea7b3d86c6f8d148d66633a29ce78fa8391af628adf32d9989354
  • Asked by pateden
  • Quicken Home & Business 2011
Options Edit Ask for details Archive

Answer

Are you following these instructions from the help file? [see attachment]

You were not clear about whether you are changing the password in the Vault or while trying to connect direct and entering the new password when prompted because you do not keep them in the vault.  

Look up that help topic on your machine, you have other options too, one of which is to just delete the vault and start a new one.
change_pw.png
change_pw.png
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