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Quicken Deluxe 2013 won't update financial transactions

I just downloaded Quicken Deluxe 2013 because I couldn't update my transactions from my financial institution using Quicken 2010; and I still can't update! The error message I get now is that Quicken is unable to establish an internet connection. It's not my bank because I can log onto my account from the internet just fine. Am I missing an update? Please help!
  • "Am I missing an update? "  You don't state which release you are at, so can't tell you.  R11 is the latest for 2013 available at:
    What error message are you getting?  Which financial institution?
    Use reply at right to respond.
  • The release is R 11 (
    The error message is: "Quicken is unable to establish an internet connection" [CC-899]
    The financial institution is: Mayo Employees FCU
  • I have R12 and have the same with two financial brokerage firms.  Worked fine with Q2010.

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