This can happen when the information you enter for password recovery doesn't match the information stored on the servers for your Quicken Cloud ID. The most common cause is typographical errors, either during creation or when requesting the password recovery. We have also seen customers who didn't realize the recovery email was in their spam folder, customers who have multiple email addresses and didn't realize they were checking the wrong one, and legitimate "you've provided an incorrect zip code; failure to confirm" condition with these password recovery requests.
If you're unable to recover the password, you have a couple of options: * Contact Quicken Support - see Contact Us * Unlink the file and re-create the Quicken Cloud ID (Edit > Preferences > Mobile & Alerts)
I will offer this one time, temporary solution - provide your Quicken Cloud ID in a Reply, here, and I'll see if there's a problem with your account on the servers that's preventing you from receiving the recovery email. For the benefit of future readers, I'm only offering this to nfrankl, and will not respond to other requests due to time restrictions.