A 2013 Bug? Problems matching transactions.

I'm a new Quicken user (just replaced MS Money with Q 2013) and am HATING Quicken's matching.  After downloading many transactions, where the transactions do appear in the register within a day or two, Quicken wants to create a new transaction.  Until I learned about this undesirable tendency, Quicken really F'd up my checking register something fierce. I'm being forced to do "manual matching" on more than half of my transactions!

Am I doing something wrong?  Have I missed a setting that makes it only look on the download date for a transaction?

Please fix matching!

Will
  • And I should add that the dollar amounts are typically rather unique.
  • This happened again this morning with only three transactions.  All three transactions were in my register, all three amounts weren't "common", and even the payee name was close.  WTH?  Does Quicken monitor these boards?
Cancel
I am having the same problem also and I am a long time Quicken user. I go back to using Quicken version 3 for DOS. Intuit used to have very good support but now I guess they are as giant as Microsoft and don't give up rats ass about anything. Unless you want to pay to talk some to somebody, for a problem that is on their end, they could care less unless you cough up the cash. COME on support team answer some questions here!!!
  • I opened a troubleshooting case with their tech support, screenshots and all.  We'll see how that goes!
Cancel
I've been working with Quicken Tech Support, and guess what?

They've basically told me that's the way it is, you're right it doesn't work reliably when you're matching to transactions you've manually entered, so either just let your register be the subset of transactions your bank is aware of, or deal with it.

OMG, I' ve never been so upset and so dissatisfied with support in my life.  Microsoft never looked better!

Will
    Cancel
    Good luck to going back to MS Money, Will. You're kicking a dead horse.

    As to Quicken's matching ... I've said that numerous time here on QLC already:
    The process of matching downloaded transactions to the proper Payee Name in Quicken is only as good as the Renaming Rules in effect and the quality of the downloaded data as provided by the bank. If the bank's "Downloaded Payee Name" (and, in Quicken versions prior to 2012, the "Downloaded Memo", too) is cryptic gobbledigook or something totally useless, like "Withdrawal" or "Check" (without a number) on most transactions ... what can Quicken do to create a proper Payee Name from or to match properly to the Payee Name that you want to use? It can't do magic. Automatic downloading and accepting of transactions into the register doesn't help much, either. Assume, you're starting with a new account in Quicken, you connect it and you download transactions for the first time, receiving the last 3 months worth of transactions. How many of the transactions in your register have meaningful Payee Names? How many are garbage? You have a big pile of ... to sort through and manually correct.
    The biggest problem is that Quicken has already built a bunch of Renaming Rules from the Downloaded Payee Name to create a Quicken Payee Name from. Next time you download the same no-good rules are still in effect and you end up with more ...
    So, it's important for you to review, edit or delete the Renaming Rules in effect. One rotten apple there can ruin your whole download.
    Further, if you have problems with Quicken's automatic accepting and matching, I recommend you turn this setting off (globally in Edit / Preferences / Downloaded transactions). Manually match and accept downloaded transactions so that you can catch and correct any errors that Quicken makes before the downloaded transaction is written to the register. You need to do this, at least for a month or two, so that you have the majority of your frequently recurring transactions covered with proper Renaming Rules. Be sure to create meanigful unique Payee Names for each "event", e.g., "Electric Bill", "Water Bill". Do not use the same Payee Name for totally different things requiring totally different categories --- that's a surefire method to confuse Quicken's memory (aka Memorized Transactions and Renaming Rules).
    If you do this properly, over time, things will get better.
      Cancel
      Contribute an answer

      People come to Quicken Community for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

      1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
      2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
      3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
      4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
      5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.
      Cancel