I had an ongoing CC-502 error that went unresolved for weeks, even after escalation through the scripting team. This weekend I was able to resolve the problem.
Background : I had 5 accounts with Keybank, and online access through direct connect to all 5 was working properly. These were all associated to a parental account name"A" that was originally set up through on-line banking at Keybank for Quicken (not Quicken bill pay). One of the accounts got transferred to a student checking account under a student account name "B", but access to the account was made available to "C" which was the web login at Keybank associated with "A". When I set up Quicken with the student checking account under "B" name, I started getting the CC-502 error on that account. After weeks of waiting for the scripting team with no report back, I decided to experiment. I deactivated on-line access within quicken to "B", and reactivated it under the "C" name (the parental account at the Bank that has access to "B").
Now, my one-step update has 4 direct connect accounts working under the original on-line banking name "A", and 1 web connect working under "C", for just the "B" account. I hope this makes sense.
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