Why won't One Step update my checking account?

I have been using Auto Update for my American Express card account for over a year with no problems.  Yesterday, I decided to try and use it for my checking account.  When I first updated, it duplicated several transacations (going back to 10/1/12) and I had to go through with a fine tooth comb and delete all duplicate transacations.  Now it won't update.  I see a new transacation online with my checking account but when I auto update or One Step Update it doesn't change my Quicken checking register. Argh!  What am I doing wrong?
  • Which version of Quicken and Operating System?
    Which type of Quicken download connection?  Direct Connect, Express Web Connect or Web Connect
    Are Preferences set to "auto enter transactions into the register"?
  • I just upgraded to 2013.  In my preferences, it refers to Web Connect and yes it is set to auto enter transactions into the register.  Hmmm?
  • On the Account List (Ctrl+A or Tools menu), what does it say about the connection?
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Web Connect = you download a QFX file from your bank and import it into Quicken.  If the transaction isn't getting imported, then it might not be present in the QFX file you downloaded.  Since the financial institution creates and presents you that file, only they could explain why a cleared/posted transaction isn't being added to the QFX for you.

If the transaction is still in Pending status, then it won't be downloaded.

The Auto Accept To Register option may be preventing you from seeing the new transaction(s), so you might want to turn that Preference off, at least until you're able to confirm whether or not the QFX is presenting current transactions.
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    My checking is Express Web Connect and my American Express is Direct Connect.  Can I change the checking to Direct Connect?
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