Why can't i connect to my bank to download transactions?

Initial setup, I verified the password manually, waited a couple days, still not working. One step update gives an error that it cannot verify the financial institution information. It does go so far to find my 4 accounts at Commerce Bank, but all have $0 balance and cannot get transactions.  Would love to start using this software.


1 person found this helpful

According to their two entries in the fidir.txt for Quicken 2010:
04001 04001 04001 Commerce Bank - MO, KS, IL http://www.commercebank.com (800) 986-BANK http://www.commercebank.com/persbanking/olb/pcBanking/HowToSignUp.html ACTIVE BANKING,PAYMENT,CREDIT,ACCOUNTINFO&DIRECT NOT_QBP NA
00430 00430 00430 Commerce Bank - MO, KS, IL Web http://www.commercebank.com/ (800) 986-BANK http://www.commercebank.com/ ACTIVE BANKING,CREDIT&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA

You could get data from them via all three connection types, Direct Connect, Express Web Connect and Web Connect
See this article which describes the three methods:

Direct Connect is the best, but some financial institutions charge a monthly fee for it, so you might want to check on that and a lot of times, the FI has to turn it on.

I would try a Web Connect download from the FI's website to "prime the pump" so to speak.  That will provide Quicken with all of the correct information about the FI.  Then, you could try to activate Once Step Update from the Online Services tabs of the Edit Account Details screen.

Just so that you aren't surpprised by it, Quicken 2010 will be sunsetted in April, 2013 and no longer be able to do downloads from the FI of any fashion.  See this article for the details, it currently references last year and 2009, but it will soon change to 2010.
[added]  Discontinuation Policy
Was this answer helpful? Yes No
3 additional answers

No answers have been posted

More Actions

People come to Quicken Community for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Do you still have a question?

Ask your question to the community. Most questions get a response in about a day.

Post your question to the community
or contact us