One Step Update hangs/locks up, won't let me close Quicken

I've had this happen a few times since I updated to Quicken 2012: I run One Step Update, and it hangs at some point during the process.  I can't close Quicken because a box appears that says

   A One Step Update is in progress. Please wait until it finishes before exiting Quicken.

D'oh!  I have to use Task Manager to kill Quicken, and then all is well when I restart.  But killing the Quicken process makes me nervous, for obvious reasons.

The only pattern I noticed is that lately, Quicken has been popping up a new window when downloading information from three of my credit accounts -- I think the account in question is GE Money Bank, Barclay's Card, or maybe Capital One Bank.  The prompt says something like "Your bank is asking for additional information" and wants an email address.  I assume this is a new security feature, but since I haven't used any of these accounts in a while and there shouldn't be anything to download, I just press <ESC> or close the dialog.

That's what I believe causes One Step Update to hang.  It may also hang if I enter my address incorrectly or just pass up the prompt -- I really didn't feel like spending the time to figure this out.

Is anyone else seeing this -- and why does Intuit make it so hard to report a bug -- other than here?  I hope someone from Intuit looks at these messages/

If anyone's figure out a workaround, please post!

--- Uwe


2 people found this helpful

After validating your Quicken data file, do an Account Actions / Update Now for each of the three accounts you mentioned above. Follow the prompts and answer any questions. That should solve the issue and give Quicken what it needs to do successful One Step Updates for this bank again.
OTOH, if these accounts are totally inactive and you are not going to need them again any time soon, remove the accounts from One Step Update: Go into Edit Account Details, click the Online Services tab and then click the Remove from One Step Update button.
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ukr , QW2013
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