Unable to restore from backup.

I backed up my quicken files both to an external hard drive and to an online account. I was using Windows XP. I bought a new PC with Windows 7 and am unable to restore from either the external hard drive or the Online backup. Can any suggest a solution?

Answer

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On your new computer, have you reinstalled Quicken? Have you successfully updated your installed version of Quicken to the latest available fix release? Please click on Help / About Quicken and post your version (20xx) and release number (Rxx). For Quicken 2011, the release should be R8.

Where have you been trying to restore your backed-up Quicken data files to? The recommended location for Quicken data files is in the My Documents folder under your Windows account ID, in a /Quicken subfolder.
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ukr , QW2013
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