When downloading a specific transaction to an account in Quicken, account isn't listed in drop down menu

I've been having trouble with Quicken not downloading all transactions or missing a few here and there.(I know, separate issue). In one account, there was only one transaction missing, so I decided to try downloading it into the specific account, rather than manually adding it.  However, the drop down menu of accounts to "drop the transaction in to" only contains two of my accounts, neither of which is the one I need.  Please advise.  
Thank you in advance for your help!


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It sounds like to me you have first been caught in the problems of the Express Web Connect of missing transactions, which isn't new Express Web Connect has been messed up like this for lots of people for a month or so.

The second part of this sounds like you went to your financial institution and started a download of a Web Connect (QFX) file, and instead of going right into the correct account it asked you that what account you wanted to link it to and the accounts listed are not the one you want it to go in.

If I have this right, then here is the answer.

When you setup to download an account from your financial institution to an account in Quicken records this connection so that all such downloads will go into this account.  And you can only connect one "financial institution account" to one Quicken account.

Now usually if you go to the financial institution's website and download a Web Connect (QFX) file it will have the same information in it that was used for the connection to that account, and it will import right into the correct account without asking you a thing.  BUT if the financial institution is not doing the right thing by putting in the exact same information, then Quicken will see it as a new account from your financial institution and ask you what account to connect the data to.  That is the prompt you are getting, and your account above is not on it because it is connected to the "other account".

The only way to fix this other then getting the financial institution to do the right thing and create both sets of downloaded data with the exact same information, is to deactivate (Remove) the download connection from the Express Web Connect (Leave it in manual), and then go to the financial institution's website and download the Web Connect (QFX) file again, and then this time when it asks where to connect it, the list will have that account on it.

Of course now that is done, your Express Web Connect might not work until you deactivate it and reactivate it.

You get to the place to deactivate by going to the register: Account Actions -- Edit Account Details -- Online Services.
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