Quicken stopped downloading new Capital One transactions.

I have a Capital One Venture card.  Just the other week, my online services stopped downloading new Capital One transactions.  My other accounts work fine.  I tried deactivating my Capital One account with online services and reactivating.  Doing this successfully pulled in the new transactions.  However, additional updates still do not download new transactions.  When I view the Update Summary it correctly displays the updated online balance, but it says no new transactions have been downloaded.  When I access my account through the Capital One Website I see several recent transactions missing from Quicken.  What should I do?
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  • Asked by Simmen
  • Quicken Home & Business 2011
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Answer

2 people found this helpful

I spoke with customer support and here is the solution:

Go to Tools >> Online Center.  Hold down the CTRL key and click on Contact Info menu item.  The Refresh Online Transaction Information box will appear.  Choose the desired account from the drop down list.  Click the Reset DTSTART button.  Change the date to the day in which quicken stopped downloading transactions.  Example: The last transaction downloaded was the 9/11/2011.  So this is the day that I put in the box.  Then click Refresh.  Now try an update and it should work.
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