express web connect can't connect to credit union

I have an account with a credit union that used to update via express web connect. A couple of weeks ago it no longer updated, so I tried to disable/re-enable the online access, and now the account setup says it can't connect to the institution ("it's not your fault - try again").  Never connects.  If I use an old copy of my quicken data file (one that had a problem where all of the stock price histroy all of a sudden went away, so all of my brokerage accounts were screwed up - don't remember exactly what I did to fix this, but followed the steps as outlined on some post on this site), the credit union update works. Also, if I create a new quicken data file and add the credit union as the only account, again the update works. Any thoughts?

Answer

1 person found this helpful

read this and then search for 501 error
https://qlc.intuit.com/post/show_full/a51xmgewar4BdEeJe_aIW8/cc-501-due-to-internal-api-error?ppid=137112897

A lot of people are having some luck by disabling online access to all the same institution; restart Quicken; Download from the banks web site to establish the connection, and then try to enable express web connect again if you want to try it again. If you are persistant, you can usually get it going again. (The other choice is just download from the bank web site which seems to be working fine.
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Default user avatars original d5efadcf497ea7b3d86c6f8d148d66633a29ce78fa8391af628adf32d9989354
miklk , Bailey
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