Quicken no longer connects with my Credit Union

I have been connecting to my credit union since the day it became available using MS Money.  Now that Money is no longer made I've been using Quicken with mixed results.  

I have 2 accounts at my credit union with different account numbers and all of a sudden Quicken will only connect to the credit union with one account.  I can't even open exported data in the one account.  I get an error message that its a "hiccup" in the system and should be fixed within 24 hours, but it's been going on for over a week now.  In the Online Services tab of account details, it says that a connection has been made between this account and my credit union.  I can click the button next to it to remove the connection, but nothing happens.

I've even tried to add a new account but Quicken will not connect.  

For the life of me, I can't figure out why it will connect using one account number but not the other.

Why oh why did Microsoft abandon Money. . . . .
Default user avatars original d5efadcf497ea7b3d86c6f8d148d66633a29ce78fa8391af628adf32d9989354
  • Asked by SheriDi
  • Quicken Premier 2010
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Answer

1 person found this helpful

Please try this: Deactivate / Remove both credit union accounts from One Step Update and then reactivate them. Be careful to properly link each bank account to the matching Quicken account.
Creating a backup of your Quicken data file just before you start working on this might be a good idea.

By the way, do you have all the available bug fixes installed for your version of Quicken? Click Help / About Quicken. For Quicken 2010, the response should read "Release 10". If not R10, you need to update Quicken.
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ukr , QW2013
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