Account Transfer with duplicate entries

I have a very weird issue that I need some assistance with.  Currently in my Quicken data file I have a checking account, a mortgage liability acocunt, escrow account, and asset account for my home.  Every month I make one transaction from my checking to my mortgage liability, and escrow, and interest expense for my mortage payment.Basically this is one transaction with three splits.Everything works fine until I reconcile the checking account.If for some reason if I reconcile the mortgage transaction (mark it cleared) and then for some reason I have to unmark it "cleared".  Quicken will make a second transfer payment to my liability mortgage loan account.  I then have to delete the entire transaction from my checking account to fix this, making secondary deletes from my liability account for the extra transactions.I have never seen this before...I have validate the file and super validated the file and it continues.  Any help would be appreciated.

Answer

I'm reply to my own discussion to provide more information that I found.I discussed this issue with Quicken email support and got the generic "Corrupted data file" discussion.  In this case this is 100% wrong.  I was able to create the issue with a brand new data file in Quicken 2008 R6.Here is the bug report I submitted to Intuit.BUG SUMMARY:Quicken 2008 R6 is creating extra extries to liability account when part of a split transaction from a checking account.  The extra etries get created when the cleared status is reversed in the checking account transaction and/orpart of the original checking transaction is changed (ie. Memo field).  This throws off the balances of anyliability account.Email support told me this was damage to my data file, but this is incorrect since I can create it 100% of the timein a brand new data file.I can provide sample files and phone support if needed.My guess is this is the result of the tag being entered on the split transactions.STEPS TO REPRODUCE THIS BUG:1.  Create a new data file2.  Add a checking account with a balance of 1000.003.  Add a liability account for 5000.00 ( You can add a Amort schedule, but it is not necessary)4.  Add a asset account called "Escrow"5.  Add a Tag call "Test Tag"6.  From the checking account create a split transaction for 100.00.  In the split transfer 50.00 to the liabilityaccount, and 50.00 to the escrow asset account.  Set the tag for each split to "Test Tag" and the memo to "test1" for both.Then enter the transaction.7. Next go to the liability account and manually reconcil the transaction.8. Go to the Escrow account and reconcil the transaction.9. Go to the Checking account and reconcil the transaction.7. Lastly, unreconcil the checking account transaction.8. At this point you should see a phantom entry created in the liability accountRESULTS:Extra entry in the liability account is created that shouldn't be thereEXPECTED:Adjustment to the checking account transaction should be made without extra entries being made to theother accounts. Once again I can provide sample files, and phone/email support if needed.I'm reporting this becuase I think it is a big issue and not one I would consider by design.
Was this answer helpful? Yes No
18 additional answers

No answers have been posted

More Actions

People come to Quicken Community for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Do you still have a question?

Ask your question to the community. Most questions get a response in about a day.

Post your question to the community or contact us